After loosing billions of rupees PIA has finally shifted to new passenger management system (PMS) acquired from turkish computer based company named as HITIT.
In the past experience of PIA with SABRE an american based company they suffered lot of bugs that has resulted in loosing their customers, the reason they came to in agreement with SABRE was basically to expand their flight operations in overall Asia, but the situation got worse and PIA even couldn't compete at domestic level. Many of times, situations occurred when PIA had to give boarding passes manually because there online reservations system were down, that resulted in flight delays as well as loosing in customer's trust. The online sales were only 10 percent of total sales, while other airlines getting 85 percent of total sales with their online reservation system.
This new system by HITIT insures high customer oriented, and it will provide multiple services for airline needs which includes reservation, revenue management, crew management flight check-in and flight scheduling as well.
By adopting change PIA claims to secure 5 million dollars annually. this new systems ops to achieve the betterment in passenger management system.

No comments:
Post a Comment